Billini AU

You can contact us <a href="https://www.billini.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a> or give us a call on 02 7501 0015.Our customer service team are available from 8am - 4:30pm AEST, Monday - Friday.

You can contact us here or give us a call on 02 7501 0015. Our customer service team are available from 8am - 4:30pm AEST, Monday - Friday.

How do I contact you?

General Inquiries

When will my order be shipped?

What shipping options do you offer?

When will my Pre-Order item be shipped?

Can my order be sent to a PO box or Parcel Locker?

How long will my order take to be delivered?

Do I need to sign for my delivery?

Why is my order stuck in customs?

My order has been delivered, but I can't find it

How can I track my delivery?

Can I update my shipping details?

I forgot to select Express Shipping

I am missing some items from my order

Shipping & Delivery

Is your site safe?

Where are your stores located?

Do you have stockists?

Are you hiring?

Do you offer PR opportunities?

Do you offer wholesale opportunities?

Can I edit or cancel my order?

I placed my order today, when will you dispatch it?

I purchased with 20% off, can I still return my item if it's not right?

I purchased an item using a discount code, can I still return my item if it's not right?

I purchased an item on sale, can I still return my item if it's not right?

Where do I apply my discount code?

How do I use/redeem a Gift Card online?

I forgot to use my discount code

I'm looking for a product that I can't find online

I haven't received my E-gift card

What is a Pre-Order?

Where can I find my order number?

I didn't receive an order confirmation

Orders

What payment options are available?

Can I use multiple payment methods?

Can I use multiple discount codes

Can I use multiple gift cards?

What is Afterpay?

Can I use Afterpay?

Can I use AfterPay in store?

Payment

How can I find a product in store?

The item I want is out of stock

Is a product going to be restocked?

What size should I order?

How do I look after my Billini jewellery?

Product Information

What is your online return policy?

How do I process an online return?

Can I return my online order in store?

How long does my refund take?

I've processed an exchange, how long will it take?

How do I process an international return?

I received a faulty/damaged item

I received an incorrect item

Returns & Exchanges

Shopping

How do I contact you?Updated 3 months ago