Billini AU

We send all parcels Authority to Leave (ATL), so a signature is not required on delivery.If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home/building and with other members of the household, neighbours, building management or reception who may have collected the package for you.If you are still unable to locate the parcel, please contact us <a href="https://www.billini.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a> so we can investigate with the courier.

We send all parcels Authority to Leave (ATL), so a signature is not required on delivery. If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home/building and with other mem

My order has been delivered, but I can't find it

Shipping & Delivery

When will my order be shipped?

What shipping options do you offer?

When will my Pre-Order item be shipped?

Can my order be sent to a PO box or Parcel Locker?

How long will my order take to be delivered?

Do I need to sign for my delivery?

Why is my order stuck in customs?

How can I track my delivery?

Can I update my shipping details?

I forgot to select Express Shipping

I am missing some items from my order

How do I contact you?

Is your site safe?

Where are your stores located?

Do you have stockists?

Are you hiring?

Do you offer PR opportunities?

Do you offer wholesale opportunities?

General Inquiries

Can I edit or cancel my order?

I placed my order today, when will you dispatch it?

I purchased with 20% off, can I still return my item if it's not right?

I purchased an item using a discount code, can I still return my item if it's not right?

I purchased an item on sale, can I still return my item if it's not right?

Where do I apply my discount code?

How do I use/redeem a Gift Card online?

I forgot to use my discount code

I'm looking for a product that I can't find online

I haven't received my E-gift card

What is a Pre-Order?

Where can I find my order number?

I didn't receive an order confirmation

Orders

What payment options are available?

Can I use multiple payment methods?

Can I use multiple discount codes

Can I use multiple gift cards?

What is Afterpay?

Can I use Afterpay?

Can I use AfterPay in store?

Payment

How can I find a product in store?

The item I want is out of stock

Is a product going to be restocked?

What size should I order?

How do I look after my Billini jewellery?

Product Information

What is your online return policy?

How do I process an online return?

Can I return my online order in store?

How long does my refund take?

I've processed an exchange, how long will it take?

How do I process an international return?

I received a faulty/damaged item

I received an incorrect item

Returns & Exchanges

Shopping

My order has been delivered, but I can't find itUpdated 6 months ago