Orders

Can I edit or cancel my order?

While we cannot guarantee we can change details of your order once it has been processed, should you need to make any urgent changes to your order, please contact us on live chat or call 02 7501 0015 during business hours (8am - 4:30pm AEST, Monday-

I placed my order today, when will you dispatch it?

We aim to dispatch orders within 24-48 business hours, however we do ask for your patience during busy periods. Please contact us on Live Chat or here if you need further assistance with your order.

I purchased with 20% off, can I still return my item if it's not right?

Yes of course, all items purchased during a promotional period are still eligible for return (excluding items marked as FINAL SALE) as long as your order is within our return & exchange policy.

I purchased an item using a discount code, can I still return my item if it's not right?

Yes of course, all items purchased using a discount code are still eligible for return (excluding items marked as FINAL SALE) as long as your order is within our return & exchange policy.

I purchased an item on sale, can I still return my item if it's not right?

Yes of course, all sale items are still eligible for return (excluding items marked as FINAL SALE). For more information see our Return & Exchange policy.

Where do I apply my discount code?

If you are lucky enough to have a Billini discount code, once you have made your order simply proceed to checkout and apply this in the discount code section.

How do I use/redeem a Gift Card online?

You can add your Billini Gift Card as a payment method at checkout. If you experience any issues, please contact us on live chat or here.

I forgot to use my discount code

Please reach out to customer service team via Live Chat during business hours or contact us here.

I'm looking for a product that I can't find online

We're so sorry you were unable to find what you were looking for. Please contact us on Live Chat or here, for further assistance.

I haven't received my E-gift card

E-gift cards can take up to 24 hours to be processed. If you have not received your e-gift card after this time, or require it urgently, please reach out to our Customer Service team during business hours via Live Chat or here.

What is a Pre-Order?

When we're launching exciting new products, or our well-loved favourites are due to come back in stock, we offer our customers the exclusive chance to secure stock before it hits the shelves. Products available only on pre-order will be marked as suc

Where can I find my order number?

Customers can sign in or create an account here to view their order history, tracking details and more. An order and shipping confirmation email should have also been received, which includes the order number starting with BIL.

I didn't receive an order confirmation

Your email provider may have marked the email as spam. If this has happened please update Billini as "safe" for next time. Customers can sign in or create an account here to view their order history, tracking details and more. If you need more assis