Need to make a change? You are now able to edit or cancel your order within 5 minutes of placing it. You can make changes directly from the order confirmation page (shown right after checkout) or via the link in your order confirmation email. If more
We aim to dispatch orders within 24-48 business hours, however we do ask for your patience during busy periods. Please contact us on Live Chat or here if you need further assistance with your order.
Yes of course, all items purchased during a promotional period are still eligible for return (excluding items marked as FINAL SALE) as long as your order is within our return & exchange policy.
Yes of course, all items purchased using a discount code are still eligible for return (excluding items marked as FINAL SALE) as long as your order is within our return & exchange policy.
Yes of course, all sale items are still eligible for return (excluding items marked as FINAL SALE). For more information see our Return & Exchange policy.
If you are lucky enough to have a Billini discount code, once you have made your order simply proceed to checkout and apply this in the discount code section.
You can add your Billini Gift Card as a payment method at checkout. If you experience any issues, please contact us on live chat or here.
Please reach out to customer service team via Live Chat during business hours or contact us here.
We're so sorry you were unable to find what you were looking for. Please contact us on Live Chat or here, for further assistance.
E-gift cards can take up to 24 hours to be processed. If you have not received your e-gift card after this time, or require it urgently, please reach out to our Customer Service team during business hours via Live Chat or here.
When we're launching exciting new products, or our well-loved favourites are due to come back in stock, we offer our customers the exclusive chance to secure stock before it hits the shelves. Products available only on pre-order will be marked as suc
Customers can sign in or create an account here to view their order history, tracking details and more. An order and shipping confirmation email should have also been received, which includes the order number starting with BIL.
Your email provider may have marked the email as spam. If this has happened please update Billini as "safe" for next time. Customers can sign in or create an account here to view their order history, tracking details and more. If you need more assis