ONLINE RETURN POLICY. We offer a refund, exchange or credit note on all full price items and an exchange or credit note on all sale items within 30 days from the original purchase date, provided they meet the following conditions:. The below items ar
Online orders can be returned to any Billini Store Australia wide, or online via our Online Returns Portal.
Sure! Purchases that have been made online may be returned or exchanged to any Billini store free of charge. Please note that refunds will not be processed in-store and will instead be processed by Head Office upon receipt. Exchanges will be facilita
Please allow up to 2 business days to process your return request. Once processed you will receive funds back to your original payment method within 5-7 business days depending on your financial institution.
Once we have received your return, we aim to process your exchange within 48 hours.
Please fill in our returns form & send your return to the address provided on the form. The cost for international returns is the responsibility of the customer. We recommend using a tracked method of postage to ensure your item arrives to us safely.
If you believe your item is faulty/damaged, please lodge your return here. When asked for the return reason please select “the item is faulty”. You will need to upload photos of the fault, and if for footwear, photos of each side of the shoe(s) inclu
If you have received an item(s) that is not what you ordered or there is an issue with your order please lodge your return here. When asked for the return reason please select “I received the wrong item”. You will need to upload photos of the incorre
Yes of course, all items purchased during a promotional period are still eligible for return (excluding items marked as FINAL SALE) as long as your order is within our return & exchange policy.
Yes of course, all items purchased using a discount code are still eligible for return (excluding items marked as FINAL SALE) as long as your order is within our return & exchange policy.
Yes of course, all sale items are still eligible for return (excluding items marked as FINAL SALE). For more information see our return & exchange policy.