Shipping & Delivery

When will my order be shipped?

We aim to dispatch all orders within 24-48 hours, however we do ask for your patience during busy periods. For more information please visit our Shipping & Delivery page.

What shipping options do you offer?

AUSTRALIAWe offer FREE standard shipping Australia wide on orders over $50, & $9.95 express shipping. For all orders under $50, we charge a $6.95 shipping fee. ALL OTHER COUNTRIES

When will my Pre-Order item be shipped?

Styles listed as PRE-ORDER carry an estimated time frame for dispatch, this can be found in the description of the product. These time frames are not exact and are subject to change at any time; please use as a guide only. Please allow 2-3 business d

Can my order be sent to a PO box or Parcel Locker?

Australian Orders can be delivered to a PO Box, Parcel Locker, business or residential address. If you are not home, your order will be left in a safe place at the delivery address. International deliveries must be shipped to a home or business addre

How long will my order take to be delivered?

AUSTRALIA. ALL OTHER COUNTRIES. Delivery times do not include dispatch times & may be subject to courier delays

Do I need to sign for my delivery?

We deliver all parcels with Authority to Leave (ATL), so no signature is required on delivery. This means if you are not at the time of delivery your parcel will be left in a safe place at the delivery address. If there is no safe place, your order w

Why is my order stuck in customs?

International purchases may incur taxes and duties by customs in the country where the order is delivered. You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount

My order has been delivered, but I can't find it

We send all parcels Authority to Leave (ATL), so a signature is not required on delivery. If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home/building and with other mem

How can I track my delivery?

Once your order is processed and ready for delivery, we will send you a shipping confirmation email with tracking details. Please allow up to 24 hours to see shipping updates. You can follow your delivery via the carriers website by clicking the link

Can I update my shipping details?

If you have made an error when entering your shipping information, or need to update it for any reason, please reach out to our customer service team as soon as possible as we only have limited time to amend orders.

I forgot to select Express Shipping

If you forgot to choose Express Shipping as your freight option when checking out, please reach out to our Customer Care team via Live Chat during business hours, or by the Contact us form and they will try their best to upgrade your shipping. This c

I am missing some items from my order

We may be sending your order to you in multiple shipments. In this case, you will receive separate emails with your tracking information regarding each parcel. If you have purchased shoes and accessories in the same order, we will place all accessor